As I walk into the Porsche premises on Mombasa Road, I am anticipating an uptight atmosphere, but instead of that, I get a heartwarming welcome from receptionist. I am here to have a conversation with Dimitrios Karakoulas, the Chief Operations Officer of Multiple Group and General Manager of Bentley Nairobi.
I am calmly led to the lobby area, where I am served with a cup of hot chocolate and a selection of sleek auto magazines. Everyone is super friendly; I feel like royalty. By the time I leave the place, I get to learn one vital thing; that at the company, that customer experience is paramount…it is the most valued thing aspect of the business.